Setyadarma, Bambang, and Tri Tjahjo Poernomo. “IMPLICATIONS OF SERVICE QUALITY ON CUSTOMER SATISFACTION AT KA GUBENG DAOP SURABAYA STATIONS”. Journal of Industrial Engineering & Management Research 4, no. 2 (April 14, 2023): 88-92. Accessed November 19, 2024. https://jiemar.org/index.php/jiemar/article/view/465.