EFFECT OF ISO 9001:2015, ISO 14001:2015 AND ISO 45001:2018 ON OPERATIONAL PERFORMANCE OF AUTOMOTIVE INDUSTRIES
Abstract
The purpose of this study was to analyze the effect of implementation ISO 9001: 2015 quality management system, ISO 45001: 2018 occupational safety management system on operational performance. The method used in this study is a quantitative method and data processed by structural equation modeling (SEM) using SmartPLS 3.0 software. Data collection by distributing questionnaires online to 220 managers in automotive industries in Indonesia who have implemented ISO 9001, ISO 14001 and ISO 45001 Questionnaire forms were distributed online and the sampling method using snowball sampling. The results of this study are the application of ISO 9001: 2015 quality management system has a positive and significant relationship to manufacturing performance, the application of ISO 14001: 2015 environmental management system has a positive and significant relationship to operational performance, the application of work safety management system ISO 45001: 2018 has a relationship positive and significant impact on operational performance in automotive industries.
References
Almeida, D., Pradhan, N. and Muniz Jr, J. (2018), "Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sector", International Journal of Quality & Reliability Management, Vol. 35 No. 7, pp. 1343-1359. https://doi.org/10.1108/IJQRM-12-2016-0228
Asbari, M., & Santoso, P. (2020). Effect of Integrated Management System of ISO 9001:2015 and ISO 22000:2018 Implementation To Packaging Industries Quality Performance at Banten Indonesia. JurnalIlmiah MEA (Manajemen, Ekonomi, &Akuntansi), 4(1), 17-31. https://doi.org/10.31955/mea.vol4.iss1.pp17-31
Chiarini, A. (2017), "Risk-based thinking according to ISO 9001:2015 standard and the risk sources European manufacturing SMEs intend to manage", The TQM Journal, Vol. 29 No. 2, pp. 310-323. https://doi.org/10.1108/TQM-04-2016-0038
Santoso, P., & Purwanto, A. (2019). Influence of Leadership, Motivation, Competence, Commitment and Culture on ISO 9001:2015 Performance in Packaging Industry, Scholars Journal of Economics, Business and Management, 6(12): 577-582. DOI: http://doi.org/10.36347/sjebm.2019.v06i12.005
Agus Purwanto, Johannes ParlindunganLumbantobing, NanangS.Hadisaputra , Donny Setiawan , johanesBangunSuryono.(2020). Do ISO 9001:2015 Reinforce Company Performance?Anwers from Indonesian Industries,Management Science Letters,10(15). 3553–3560http://www.growingscience.com/msl/Vol10/msl_2020_217.pdf
Kartika, H., & Setia Bakti, C. (2020). Analysis of 6004-2RSL SKF Bearing Inventory By Economic Order Quantity (EOQ) Method in Spart Part Division. Journal of Industrial Engineering & Management Research, 1(1), 17-27. https://doi.org/10.7777/jiemar.v1i1.19
Agus Purwanto, Yan Kurnia Hadi, RusmanZaenalAbidin, Suhendra, RommyFebriPrabowo, OctoberryJulyanto (2020) EXPLORING IMPECT OF OCCUPATIONAL HEALTH AND SAFETY ISO 45001 IMPLEMENTATION ON EMPLOYEE PERFORMANCE: EVIDENCE FROM INDONESIAN INDUSTRIES. Journal of Critical Reviews, 7 (15), 1981-1990. doi:10.31838/jcr.07.15.267
Hutagalung,L.,Yanthy,.E.,(2020). FOOD SAFETY MANAGEMENT LEADERSHIP STYLE: TRANSFORMATIONAL OR TRANSACTIONAL?.JurnalEkonomiManajemen.14(2).171-182.
Purwanto, A. (2020). Design of Food Product Using Quality Function Deployment in Food Industry. Journal of Industrial Engineering & Management Research, 1(1), 1-16. https://doi.org/10.7777/jiemar.v1i1.20
Fahmi, K., Mustofa, A., Rochmad, I., Sulastri, E., Wahyuni, I. S., & Irwansyah, I. (2021). The Effect of Six Sixma on Quality, Innovation Capability and Work Productivity of Tyre Industries. Journal of Industrial Engineering & Management Research, 2(1), 1 - 12. https://doi.org/10.7777/jiemar.v2i1.109
Hadidi, L., Assaf, S., Aluwfi, K. and Akrawi, H. (2017), "The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services", International Journal of Building Pathology and Adaptation, Vol. 35 No. 2, pp. 176-190. https://doi.org/10.1108/IJBPA-01-2017-0004
Murmura, F. and Bravi, L. (2017), "Empirical evidence about ISO 9001 and ISO 9004 in Italian companies", The TQM Journal, Vol. 29 No. 5, pp. 650-665. https://doi.org/10.1108/TQM-11-2016-0097
Purwanto, A. Sulistiyadi,A.Primahendra, R. Kotamena,F. Prameswari,M.Ong,F. (2020). Does Quality, Safety, Environment and Food Safety Management System Influence Business Performance? Answers from Indonesian Packaging Industries .International Journal of Control and Automation.13(1). 22-35. http://sersc.org/journals/index.php/IJCA/article/view/4834
Suwandi, S., & Hari Hadi, A. (2020). Value Analysis Method For Cost Reduction Analysis of Fuel Filter Poducts at PT Duta Nichirindo Pratama. Journal of Industrial Engineering & Management Research, 1(1), 28-36. https://doi.org/10.7777/jiemar.v1i1.22
Babatunde, Y. and Sui Pheng, L. (2015), "TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria", The TQM Journal, Vol. 27 No. 6, pp. 671-682. https://doi.org/10.1108/TQM-06-2015-0076
Purwanto, A. ,Putri,R.S,. ArmanHj. Ahmad ,Asbari,M ., Bernarto,I., Santoso,P.B, Sihite,O.B.(2020). The Effect of Implementation Integrated Management System ISO 9001, ISO 14001, ISO 22000 and ISO 45001 on Indonesian Food Industries Performance .TEST Engineering & Management. 82.14054 – 14069. http://www.testmagzine.biz/index.php/testmagzine/article/view/3078
Sweis, R.J., Saleh, R.A., Sharaireh, Y. and Moarefi, A. (2019), "An investigation of the satisfaction of project managers and team members: A comparative study between ISO 9001-certified and non-ISO 9001-certified project based companies in Jordan", International Journal of Quality & Reliability Management, Vol. 36 No. 5, pp. 708-734. https://doi.org/10.1108/IJQRM-03-2018-0071
Tomic, B. and Spasojevic Brkic, V.K. (2019), "Customer satisfaction and ISO 9001 improvement requirements in the supply chain", The TQM Journal, Vol. 31 No. 2, pp. 222-238. https://doi.org/10.1108/TQM-07-2017-0072
Setia Bakti, C., & Kartika, H. (2020). Analysis of Ice Cream Product Quality Control With Six Sigma Method. Journal of Industrial Engineering & Management Research, 1(1), 63-69. https://doi.org/10.7777/jiemar.v1i1.29
Wilson, J.P. and Campbell, L. (2016), "Developing a knowledge management policy for ISO 9001: 2015", Journal of Knowledge Management, Vol. 20 No. 4, pp. 829-844. https://doi.org/10.1108/JKM-11-2015-0472
Orcos, R. and Palomas, S. (2019), "The impact of national culture on the adoption of environmental management standards: The worldwide diffusion of ISO 14001", Cross Cultural & Strategic Management, Vol. 26 No. 4, pp. 546-566. https://doi.org/10.1108/CCSM-10-2018-0168
Heras‐Saizarbitoria, I., Arana Landín, G. and Molina‐Azorín, J.F. (2011), "Do drivers matter for the benefits of ISO 14001?", International Journal of Operations & Production Management, Vol. 31 No. 2, pp. 192-216. https://doi.org/10.1108/01443571111104764
Eng Ann, G., Zailani, S. and Abd Wahid, N. (2006), "A study on the impact of environmental management system (EMS) certification towards firms' performance in Malaysia", Management of Environmental Quality, Vol. 17 No. 1, pp. 73-93. https://doi.org/10.1108/14777830610639459
Radonjič, G. and Tominc, P. (2006), "The impact and significance of ISO 14001 certification on the adoption of new technologies: The case of Slovenia", Management of Environmental Quality, Vol. 17 No. 6, pp. 707-727. https://doi.org/10.1108/14777830610702539
Paulraj, A. and de Jong, P. (2011), "The effect of ISO 14001 certification announcements on stock performance", International Journal of Operations & Production Management, Vol. 31 No. 7, pp. 765-788. https://doi.org/10.1108/01443571111144841
Searcy, C., Morali, O. and Karapetrovic, S. (2012), "An analysis of ISO 14001 and suggested improvements", Journal of Global Responsibility, Vol. 3 No. 2, pp. 278-293. https://doi.org/10.1108/20412561211260566
Zeng, S.X., Tian, P. and Shi, J.J. (2005), "Implementing integration of ISO 9001 and ISO 14001 for construction", Managerial Auditing Journal, Vol. 20 No. 4, pp. 394-407. https://doi.org/10.1108/02686900510592070
Campailla, C., Martini, A., Minini, F. and Sartor, M. (2019), "ISO 45001", Sartor, M. and Orzes, G. (Ed.) Quality Management: Tools, Methods, and Standards, Emerald Publishing Limited, pp. 217-243. https://doi.org/10.1108/978-1-78769-801-720191014
Hemphill, T.A. and Kelley, K.J. (2016), "Socially responsible global supply chains: The human rights promise of shared responsibility and ISO 45001", Journal of Global Responsibility, Vol. 7 No. 2, pp. 163-180. https://doi.org/10.1108/JGR-05-2016-0013
Coletto, M. and De Monte, T. (2019), "ISO 9000 Quality Standards", Sartor, M. and Orzes, G. (Ed.) Quality Management: Tools, Methods, and Standards, Emerald Publishing Limited, pp. 187-198. https://doi.org/10.1108/978-1-78769-801-720191012
Kafetzopoulos, D., Gotzamani, K. and Psomas, E. (2013), "Quality systems and competitive performance of food companies", Benchmarking: An International Journal, Vol. 20 No. 4, pp. 463-483. https://doi.org/10.1108/BIJ-08-2011-0065
Escanciano, C. and Leticia Santos-Vijande, M. (2014), "Implementation of ISO-22000 in Spain: obstacles and key benefits", British Food Journal, Vol. 116 No. 10, pp. 1581-1599. https://doi.org/10.1108/BFJ-02-2013-0034
Gianni, M., Gotzamani, K. and Vouzas, F. (2017), "Food integrated management systems: dairy industry insights", International Journal of Quality & Reliability Management, Vol. 34 No. 2, pp. 194-215. https://doi.org/10.1108/IJQRM-05-2015-0076
Chiarini, A. (2016), "Strategies for improving performance in the Italian local government organizations: Can ISO 9001 really help?", International Journal of Quality & Reliability Management, Vol. 33 No. 3, pp. 344-360. https://doi.org/10.1108/IJQRM-03-2014-0038
Kakouris, A.P. and Sfakianaki, E. (2018), "Impacts of ISO 9000 on Greek SMEs business performance", International Journal of Quality & Reliability Management, Vol. 35 No. 10, pp. 2248-2271. https://doi.org/10.1108/IJQRM-10-2017-0204
Psomas, E. and Pantouvakis, A. (2015), "ISO 9001 overall performance dimensions: an exploratory study", The TQM Journal, Vol. 27 No. 5, pp. 519-531. https://doi.org/10.1108/TQM-04-2014-0037
Psomas, E.L., Pantouvakis, A. and Kafetzopoulos, D.P. (2013), "The impact of ISO 9001 effectiveness on the performance of service companies", Managing Service Quality: An International Journal, Vol. 23 No. 2, pp. 149-164. https://doi.org/10.1108/09604521311303426
Starke, F., Eunni, R.V., Manoel Martins Dias Fouto, N. and Felisoni de Angelo, C. (2012), "Impact of ISO 9000 certification on firm performance: evidence from Brazil", Management Research Review, Vol. 35 No. 10, pp. 974-997. https://doi.org/10.1108/01409171211272697
Ochieng, J., Muturi, D. and Njihia, S.N. (2015), "The impact of ISO 9001 implementation on organizational performance in Kenya", The TQM Journal, Vol. 27 No. 6, pp. 761-771. https://doi.org/10.1108/TQM-06-2015-0071
Tzelepis, D., Tsekouras, K., Skuras, D. and Dimara, E. (2006), "The effects of ISO 9001 on firms' productive efficiency", International Journal of Operations & Production Management, Vol. 26 No. 10, pp. 1146-1165. https://doi.org/10.1108/01443570610691111
Almeida, D., Pradhan, N. and Muniz Jr, J. (2018), "Assessment of ISO 9001:2015 implementation factors based on AHP: Case study in Brazilian automotive sector", International Journal of Quality & Reliability Management, Vol. 35 No. 7, pp. 1343-1359. https://doi.org/10.1108/IJQRM-12-2016-0228
Asbari, M., & Santoso, P. (2020). Effect of Integrated Management System of ISO 9001:2015 and ISO 22000:2018 Implementation To Packaging Industries Quality Performance at Banten Indonesia. JurnalIlmiah MEA (Manajemen, Ekonomi, &Akuntansi), 4(1), 17-31. https://doi.org/10.31955/mea.vol4.iss1.pp17-31
Chiarini, A. (2017), "Risk-based thinking according to ISO 9001:2015 standard and the risk sources European manufacturing SMEs intend to manage", The TQM Journal, Vol. 29 No. 2, pp. 310-323. https://doi.org/10.1108/TQM-04-2016-0038
Santoso, P., & Purwanto, A. (2019). Influence of Leadership, Motivation, Competence, Commitment and Culture on ISO 9001:2015 Performance in Packaging Industry, Scholars Journal of Economics, Business and Management, 6(12): 577-582. DOI: http://doi.org/10.36347/sjebm.2019.v06i12.005
Agus Purwanto, Johannes ParlindunganLumbantobing, NanangS.Hadisaputra , Donny Setiawan , johanesBangunSuryono.(2020). Do ISO 9001:2015 Reinforce Company Performance?Anwers from Indonesian Industries,Management Science Letters,10(15). 3553–3560http://www.growingscience.com/msl/Vol10/msl_2020_217.pdf
Kartika, H., & Setia Bakti, C. (2020). Analysis of 6004-2RSL SKF Bearing Inventory By Economic Order Quantity (EOQ) Method in Spart Part Division. Journal of Industrial Engineering & Management Research, 1(1), 17-27. https://doi.org/10.7777/jiemar.v1i1.19
Agus Purwanto, Yan Kurnia Hadi, RusmanZaenalAbidin, Suhendra, RommyFebriPrabowo, OctoberryJulyanto (2020) EXPLORING IMPECT OF OCCUPATIONAL HEALTH AND SAFETY ISO 45001 IMPLEMENTATION ON EMPLOYEE PERFORMANCE: EVIDENCE FROM INDONESIAN INDUSTRIES. Journal of Critical Reviews, 7 (15), 1981-1990. doi:10.31838/jcr.07.15.267
Hutagalung,L.,Yanthy,.E.,(2020). FOOD SAFETY MANAGEMENT LEADERSHIP STYLE: TRANSFORMATIONAL OR TRANSACTIONAL?.JurnalEkonomiManajemen.14(2).171-182.
Purwanto, A. (2020). Design of Food Product Using Quality Function Deployment in Food Industry. Journal of Industrial Engineering & Management Research, 1(1), 1-16. https://doi.org/10.7777/jiemar.v1i1.20
Fahmi, K., Mustofa, A., Rochmad, I., Sulastri, E., Wahyuni, I. S., & Irwansyah, I. (2021). The Effect of Six Sixma on Quality, Innovation Capability and Work Productivity of Tyre Industries. Journal of Industrial Engineering & Management Research, 2(1), 1 - 12. https://doi.org/10.7777/jiemar.v2i1.109
Hadidi, L., Assaf, S., Aluwfi, K. and Akrawi, H. (2017), "The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services", International Journal of Building Pathology and Adaptation, Vol. 35 No. 2, pp. 176-190. https://doi.org/10.1108/IJBPA-01-2017-0004
Murmura, F. and Bravi, L. (2017), "Empirical evidence about ISO 9001 and ISO 9004 in Italian companies", The TQM Journal, Vol. 29 No. 5, pp. 650-665. https://doi.org/10.1108/TQM-11-2016-0097
Purwanto, A. Sulistiyadi,A.Primahendra, R. Kotamena,F. Prameswari,M.Ong,F. (2020). Does Quality, Safety, Environment and Food Safety Management System Influence Business Performance? Answers from Indonesian Packaging Industries .International Journal of Control and Automation.13(1). 22-35. http://sersc.org/journals/index.php/IJCA/article/view/4834
Suwandi, S., & Hari Hadi, A. (2020). Value Analysis Method For Cost Reduction Analysis of Fuel Filter Poducts at PT Duta Nichirindo Pratama. Journal of Industrial Engineering & Management Research, 1(1), 28-36. https://doi.org/10.7777/jiemar.v1i1.22
Babatunde, Y. and Sui Pheng, L. (2015), "TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria", The TQM Journal, Vol. 27 No. 6, pp. 671-682. https://doi.org/10.1108/TQM-06-2015-0076
Purwanto, A. ,Putri,R.S,. ArmanHj. Ahmad ,Asbari,M ., Bernarto,I., Santoso,P.B, Sihite,O.B.(2020). The Effect of Implementation Integrated Management System ISO 9001, ISO 14001, ISO 22000 and ISO 45001 on Indonesian Food Industries Performance .TEST Engineering & Management. 82.14054 – 14069. http://www.testmagzine.biz/index.php/testmagzine/article/view/3078
Sweis, R.J., Saleh, R.A., Sharaireh, Y. and Moarefi, A. (2019), "An investigation of the satisfaction of project managers and team members: A comparative study between ISO 9001-certified and non-ISO 9001-certified project based companies in Jordan", International Journal of Quality & Reliability Management, Vol. 36 No. 5, pp. 708-734. https://doi.org/10.1108/IJQRM-03-2018-0071
Tomic, B. and Spasojevic Brkic, V.K. (2019), "Customer satisfaction and ISO 9001 improvement requirements in the supply chain", The TQM Journal, Vol. 31 No. 2, pp. 222-238. https://doi.org/10.1108/TQM-07-2017-0072
Setia Bakti, C., & Kartika, H. (2020). Analysis of Ice Cream Product Quality Control With Six Sigma Method. Journal of Industrial Engineering & Management Research, 1(1), 63-69. https://doi.org/10.7777/jiemar.v1i1.29
Wilson, J.P. and Campbell, L. (2016), "Developing a knowledge management policy for ISO 9001: 2015", Journal of Knowledge Management, Vol. 20 No. 4, pp. 829-844. https://doi.org/10.1108/JKM-11-2015-0472
Orcos, R. and Palomas, S. (2019), "The impact of national culture on the adoption of environmental management standards: The worldwide diffusion of ISO 14001", Cross Cultural & Strategic Management, Vol. 26 No. 4, pp. 546-566. https://doi.org/10.1108/CCSM-10-2018-0168
Heras‐Saizarbitoria, I., Arana Landín, G. and Molina‐Azorín, J.F. (2011), "Do drivers matter for the benefits of ISO 14001?", International Journal of Operations & Production Management, Vol. 31 No. 2, pp. 192-216. https://doi.org/10.1108/01443571111104764
Eng Ann, G., Zailani, S. and Abd Wahid, N. (2006), "A study on the impact of environmental management system (EMS) certification towards firms' performance in Malaysia", Management of Environmental Quality, Vol. 17 No. 1, pp. 73-93. https://doi.org/10.1108/14777830610639459
Radonjič, G. and Tominc, P. (2006), "The impact and significance of ISO 14001 certification on the adoption of new technologies: The case of Slovenia", Management of Environmental Quality, Vol. 17 No. 6, pp. 707-727. https://doi.org/10.1108/14777830610702539
Paulraj, A. and de Jong, P. (2011), "The effect of ISO 14001 certification announcements on stock performance", International Journal of Operations & Production Management, Vol. 31 No. 7, pp. 765-788. https://doi.org/10.1108/01443571111144841
Searcy, C., Morali, O. and Karapetrovic, S. (2012), "An analysis of ISO 14001 and suggested improvements", Journal of Global Responsibility, Vol. 3 No. 2, pp. 278-293. https://doi.org/10.1108/20412561211260566
Zeng, S.X., Tian, P. and Shi, J.J. (2005), "Implementing integration of ISO 9001 and ISO 14001 for construction", Managerial Auditing Journal, Vol. 20 No. 4, pp. 394-407. https://doi.org/10.1108/02686900510592070
Campailla, C., Martini, A., Minini, F. and Sartor, M. (2019), "ISO 45001", Sartor, M. and Orzes, G. (Ed.) Quality Management: Tools, Methods, and Standards, Emerald Publishing Limited, pp. 217-243. https://doi.org/10.1108/978-1-78769-801-720191014
Hemphill, T.A. and Kelley, K.J. (2016), "Socially responsible global supply chains: The human rights promise of shared responsibility and ISO 45001", Journal of Global Responsibility, Vol. 7 No. 2, pp. 163-180. https://doi.org/10.1108/JGR-05-2016-0013
Coletto, M. and De Monte, T. (2019), "ISO 9000 Quality Standards", Sartor, M. and Orzes, G. (Ed.) Quality Management: Tools, Methods, and Standards, Emerald Publishing Limited, pp. 187-198. https://doi.org/10.1108/978-1-78769-801-720191012
Kafetzopoulos, D., Gotzamani, K. and Psomas, E. (2013), "Quality systems and competitive performance of food companies", Benchmarking: An International Journal, Vol. 20 No. 4, pp. 463-483. https://doi.org/10.1108/BIJ-08-2011-0065
Escanciano, C. and Leticia Santos-Vijande, M. (2014), "Implementation of ISO-22000 in Spain: obstacles and key benefits", British Food Journal, Vol. 116 No. 10, pp. 1581-1599. https://doi.org/10.1108/BFJ-02-2013-0034
Gianni, M., Gotzamani, K. and Vouzas, F. (2017), "Food integrated management systems: dairy industry insights", International Journal of Quality & Reliability Management, Vol. 34 No. 2, pp. 194-215. https://doi.org/10.1108/IJQRM-05-2015-0076
Chiarini, A. (2016), "Strategies for improving performance in the Italian local government organizations: Can ISO 9001 really help?", International Journal of Quality & Reliability Management, Vol. 33 No. 3, pp. 344-360. https://doi.org/10.1108/IJQRM-03-2014-0038
Kakouris, A.P. and Sfakianaki, E. (2018), "Impacts of ISO 9000 on Greek SMEs business performance", International Journal of Quality & Reliability Management, Vol. 35 No. 10, pp. 2248-2271. https://doi.org/10.1108/IJQRM-10-2017-0204
Psomas, E. and Pantouvakis, A. (2015), "ISO 9001 overall performance dimensions: an exploratory study", The TQM Journal, Vol. 27 No. 5, pp. 519-531. https://doi.org/10.1108/TQM-04-2014-0037
Psomas, E.L., Pantouvakis, A. and Kafetzopoulos, D.P. (2013), "The impact of ISO 9001 effectiveness on the performance of service companies", Managing Service Quality: An International Journal, Vol. 23 No. 2, pp. 149-164. https://doi.org/10.1108/09604521311303426
Starke, F., Eunni, R.V., Manoel Martins Dias Fouto, N. and Felisoni de Angelo, C. (2012), "Impact of ISO 9000 certification on firm performance: evidence from Brazil", Management Research Review, Vol. 35 No. 10, pp. 974-997. https://doi.org/10.1108/01409171211272697
Ochieng, J., Muturi, D. and Njihia, S.N. (2015), "The impact of ISO 9001 implementation on organizational performance in Kenya", The TQM Journal, Vol. 27 No. 6, pp. 761-771. https://doi.org/10.1108/TQM-06-2015-0071
Tzelepis, D., Tsekouras, K., Skuras, D. and Dimara, E. (2006), "The effects of ISO 9001 on firms' productive efficiency", International Journal of Operations & Production Management, Vol. 26 No. 10, pp. 1146-1165. https://doi.org/10.1108/01443570610691111
